What Does a Managed IT Service Provider Entail

A managed IT service provider refers to a unit of experts that is contracted by a company to deliver or manage different IT services remotely. These IT services that are outsourced include application, network, security management, and infrastructure, among others. If contracted, a managed service provider (MSP) usually assumes responsibility for the services rendered as well as determines the technologies and services required for the success of the company.

NGOs and SMBs often hire managed IT service providers to deliver a definite set of everyday management services in the organizations. Among the services are infrastructure management, network, monitoring, and security.

What is the Purpose of a Managed IT Service Provider?

As mentioned, managed IT service providers deal with management services in a company every day to allow the company to focus on improving its services. This way, the company will not have to worry about system downtimes or interruptions detected in the services.

When you hire a managed IT service provider for your organization, it improves its operations. Small and medium-sized businesses (SMBs) commonly benefit from these services. What’s more, government agencies with a limited budget and hiring capabilities may seek managed service providers to supplement their internal IT personnel.

Managed service providers deal with the most intricate, consuming, and repetitive tasks that constantly involve IT management as well as end-user systems. Oftentimes, they deal with;

  • Tackling IT infrastructure management
  • Providing technical support to the company’s staff        
  • Managing the access for user accounts
  • Handling the management of contracts
  • Offering compliance and risk management
  • Providing payroll services

How does a Managed IT Service Provider work?

Hire managed IT service provider

A managed IT service provider’s main role is to stand in and support the IT system staff. Before an organization recruits a managed service provider, the team conducts an assessment to determine the current environment the organization provides. Doing so may help to indicate possible room for improvement and how to support the company’s goals in the best way.

Since every organization is set up differently, a managed IT service provider can deliver varying service options, depending on the company. For instance, an MSP can offer technical support fix or subscription services. Technical support fix MSP focuses on fixing issues remotely or resolving the issues in person. This type of service is charged according to the troubleshooting duration as well as for the parts used during the repairing.

Subscription MSPs, on the other hand, handle the quality service of the network in the organization and charge their clients every month. In case an issue comes up, the subscription MSP fixes the problem as agreed in the contract between the organization and the managed service provider.

All services including security, maintenance, reporting, monitoring, among others are defined using a service-level agreement. The SLA notes down all the expectations of an organization from the MSP. Performance, time taken to respond, and security specifications are all contained within the service agreement.

What are the benefits of involving a Managed IT Service Provider?

As a company or organization, you can benefit from hiring a managed IT service provider as it:

  • Aids in filling the shortage of staff members in an organization. Once outsourced, an MSP will deliver the services that the staff in the company would, or even better.
  • Provides expertise by using top-notch resources to help your organization.
  • Ensures continuity of business as part of the MISP obligation is to formulate or pull through from a disaster. 
  • Delivers nonstop network monitoring.
  • Improves the company’s security by offering awareness and security software training to the staff.
  • Is cost-effective.


We could go on and on about a managed IT service provider, but the above topics provide sufficient information about MSPs. If you are looking to grow your business with experts, it is always ideal to contract a managed IT service provider.